020 8385 2573

Customer Service

Shipping & Delivery
We aim to deliver all our products within 2-3 working days.
Returns & Replacements

A full refund (excluding postage and packaging) will be given to any product that is returned within 7 days of the buyer receiving the item. The item returned must be in its original condition and unused packaging. The buyer will be required to pay for the return postage and packaging.

However if a buyer decides to return the Product after 7 days than a charge of 20% restocking Fees will apply on the Product cost plus Packing & Postage cost will be deducted., justo.
Distance selling regulations

The Consumer Protection (Distance Selling) Regulations 2000 generally apply to sales to consumers made by sellers acting in the course of a business, which have been made at a distance. In other words, where there's no face-to-face contact between the seller and the consumer before the contract is made. The Distance Selling Regulations apply to items purchased via Buy It Now listings and Second Chance Offers on Sevenk.co.uk. However, they don't apply to auction format listings on Sevenk.co.uk.

The Regulations also provide a period of seven working days after the date of receipt within which the consumer can cancel the contract (often referred to as the "cooling off" period) and get their money back, including the original postage and packing charges. The consumer can be asked to return the goods at their own expense, but only if the seller informed them of this requirement before the contract was made (otherwise, the seller is responsible for collecting the goods). If a business seller has not provided the information required under the Distance Selling Regulations (as discussed above), the buyer will have up to 3 months to cancel the contract and get their money back.

The cancellation rights do not apply to certain items including software, audio or video recordings that have been unsealed, perishable goods such as food or flowers, or items that have been made to order.

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Customer protection from unfair trading

The Consumer Protection from Unfair Trading Regulations 2008 implements the EU's Unfair Commercial Practices Directive and introduces a general prohibition on businesses not to treat consumers unfairly and obliges businesses not to use:

  • aggressive practices (such as pressure selling); nor
  • misleading practices (includes both acts and omissions).

One of the key tests in the Regulations is whether the commercial practice in question materially distorts the consumer’s economic behaviour (e.g. was the consumer persuaded to make a purchase they would not otherwise have made because of the commercial practice?). These rules apply to business sellers who list goods or services on Sevenk.co.uk.

A breach of the Regulations is, in most cases, a criminal offence.